Quick answers to common questions about shopping with us.
Quick answers to common questions.
Yes. Delivery timelines depend on your location and product availability. See Shipping for details.
Once your order is processed, we’ll share a tracking update via your contact details provided at checkout.
Returns depend on product type and condition. Please contact support within 48 hours of delivery for assistance.
We recommend using secure payment channels. Read our Privacy Policy for more information.
Still need help?
Visit our Contact page and we’ll respond as soon as possible.
Simply browse our shop, add products to your cart, and proceed to checkout. Follow the instructions to complete your order.
We accept Mobile Money (MoMo). More payment options will be added soon.
Delivery typically takes 1–3 business days in major cities and 3–5 business days in other regions.
Yes. Eligible items can be returned or exchanged within 7 days of delivery. Please see our Returns Policy.
Use your tracking number on our Track Order page.
Contact us within 48 hours of delivery with photos of the item, and we’ll resolve it quickly.